What if I want to return the goods for a refund?

Alter London's extended returns policy allows you to return goods for a refund - even where there is no legal right to arrange a refund or exchange - so you can shop with complete peace of mind. To make a return you must have obtained a Returns Authorisation Number from our customer service team and followed the general terms noted in our Returns Policy.

Internationally shipped items must be unused and returned with the original packaging still intact and in a resalable condition within 35 days of receipt of your goods. Alter London will refund the price paid for the goods in full once returned, inspected and processed in our UK warehouse, but shipping costs and any other duties or taxes cannot be refunded. Our returns policy does not affect your legal and statutory consumer rights.

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of misfitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products safely and professionally.

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